Our customers have 30 calendar days to check their order, Items being returned must have a return shipment date within 30 days of the date the order was originally dispatched from our warehouse.
PASS INSPECTION: After the returned products have passed inspection, clients will be reimbursed for the full amount of the unneeded/unused products via their original form of payment. Any previously incurred shipping costs will be excluded from reimbursement.
FAIL INSPECTION: If an item is damaged or cannot be resold by Bemonocromo, then no refund will be given and the customer has to pay the shipping cost to get their product back to him or her within 30 calendar days of BeMonocromo receiving the items in the warehouse. Items left unattended will be considered abandoned and will be discarded.
Between 31-60 days of original shipment date and in accordance with our 30-Day Money Back Guarantee:
PASS INSPECTION: After the returned products pass inspection the customer may receive a refund via original form of payment minus a 15% restocking fee. Restocking fees cover the cost for a BeMonocromo employee to test the unit, re-package the unit for resale, and restock the item.
FAIL INSPECTION: If an item is damaged or cannot be resold by BeMonocromo, then no refund will be given and the customer has to pay the shipping cost to get their product back to him or her within 30 calendar days of BeMonocromo receiving the items in the warehouse. Items left unattended will be considered abandoned and will be discarded.
After 60 days of the original shipment date no refund will be provided.
Return & Refund Procedure
Unneeded item return shipment must be paid for by the customer.
Within the warranty period if a product exhibits a defect or malfunction, BeMonocromo will cover the cost of the return shipping. Contact BeMonocromo for a prepaid shipping label.
All shipping labels will be sent to the customer via UPS Ground unless an alternate method is requested by the customer. If an alternate method is requested, the customer will bear full responsibility for the shipping cost. The shipping label must be made aware of: Restocking Dept.
Once BeMonocromo has received the items, tested them and confirmed that they are in a resellable condition, a refund will be issued. Please keep in mind that the inspection process can take up to 5 business days. The refund may take up to 10 business days to process. The refunded amount will be refunded to the original form of payment.
If the dollar amount is over $1,000 USD, then the refund will come in the form of a check or a transfer.
We value your business and will do our best to contact you within 24 hours during business days. Thank you for your patience.
Only regular priced items may be refunded. Sale items cannot be refunded.